Cancellation Policy
This Cancellation Policy explains general appointment cancellation, rescheduling, refund, and no-show expectations for Orema Health.
Appointment Confirmation
Submitting a booking request does not guarantee an appointment. Appointments are confirmed only after Orema Health confirms service availability, appointment details, location, eligibility, and any required payment or deposit terms.
Cancellation Window
Cancellation terms are currently TBD and will be finalized before launch. Clients are encouraged to notify Orema Health as soon as possible if they need to cancel or reschedule an appointment.
Rescheduling
Rescheduling may be available based on provider availability, service area, and appointment type. Orema Health will make reasonable efforts to accommodate rescheduling requests.
Late Cancellations
Late cancellation fees may apply if an appointment is cancelled after the provider has been scheduled, dispatched, or prepared for the visit. Final fee details are TBD.
No-Show Policy
A no-show may occur when the client is not available at the confirmed appointment time and location, does not respond to contact attempts, or fails to provide access to the appointment location. No-show fees may apply. Final fee details are TBD.
Travel Fees
Travel fees may apply based on location, distance, provider availability, and appointment type. Any applicable travel fees should be confirmed before the appointment.
Deposits
Deposits may be required for certain appointments, specialty services, group bookings, or event bookings. Deposit terms are TBD and should be confirmed before appointment confirmation.
Refund Eligibility
Refund eligibility may depend on appointment status, cancellation timing, provider dispatch, supplies prepared, service initiation, and other operational factors. Final refund terms are TBD.
Medical Decline / Eligibility
Orema Health may decline or modify service if, after review or screening, it is determined that a service is not appropriate. Fees related to travel, time, or assessment may apply depending on the circumstances. Final terms are TBD.
Weather, Safety, or Emergency Conditions
Orema Health may reschedule or cancel appointments due to severe weather, unsafe travel conditions, provider availability, emergency circumstances, or other safety concerns.
Group and Event Bookings
Group or event bookings may have separate cancellation, deposit, staffing, and refund terms. These terms should be confirmed before booking.
Contact
To cancel or reschedule, contact Orema Health at: Email: [email protected] | Phone: (424) 666-7487